Hong Kong lacks hospitality, but can you do service with a smile on a 12-hour working day?

By Regina Chen, Charleen Chen and Iris Yeung. Jacqueline Wang, a 20-year-old Chinese student who studies in the United Kingdom, travelled to Hong Kong earlier this year. High expectation of her Hong Kong visit turned out to be very disappointing. “The service quality in Hong Kong is terrible,” Wang complains after visiting a restaurant. “No one came to […]