PARKnSHOP stores across Hong Kong were temporarily closed on Friday morning due to a computer system problem. All shops are expected to be reopen around 3pm.
An “important notice” was posted on the company website Friday morning saying in-store services were temporarily delayed.
“To protect customers’ best interest, our opening time will be delayed due to system issue,” it read. “We apologize for the inconvenience caused and will strive to resume service as soon as possible.”
Online shopping was not affected.
A staff member at PARKnSHOP’s hotline told HKFP that the glitch happened as the stores’ computer system implemented a regular update of its discounted goods on Friday.
He said that some shops opened at 8am, but around 9am it was discovered that discounts and gifts could not be processed by the system.
He added the IT department of the company was fixing the problem and stores are expected to open at 3pm, although he said it was not certain.
All brands under PARKnSHOP were temporarily closed, including Taste, Express, Fusion, Gourmet and International by PARKnSHOP. The chain has more than 200 stores across Hong Kong.
In a Facebook discussion about PARKnSHOP, netizens said some stores were suddenly closed.
A staff member at the closed Cyberport branch told HKFP at 12:20pm it may resume business at around 1pm.